FAQ

Jalebi Overview

• What is Jalebi?
• Is Jalebi Free?

A Guide to Jalebi

• What is the minimum age requirement?
• App crashing
• Accepted payment methods
• Jalebi Super features

Signing up and Getting Started

• Can I sign up with/without Facebook?
• How do I set my search preferences?

Trouble with Login

• I can't log in to my account
• My account was banned
• My account is disabled
• I denied Jalebi access to my location

Matching and Messaging

• My matches have disappeared
• My messages aren't sending
• I accidentally unmatched someone
• Unable to get new matches
• Can I delete a message?
• Unmatch and Report

Billing and Payment

• Requesting a refund
• I am unable to access my Jalebi subscription
• Restore Purchase
• Trouble completing a purchase
• How do I cancel my subscription?
• Duplicate and Incorrect charges

Profile and Account Settings

• How can I get my profile verified?
• Trouble with photo verification
• My Name / Age / Phone Number is wrong
• Delete your account

Troubleshooting

• I’m not seeing profiles in Discovery
• Profiles taking very long to load
• The profiles shown are not as per my preferences
• I'm seeing repeated profiles