Trouble completing a purchase

“Purchase failed” error message

If you’re seeing an error that says “Purchase Failed,” this means your Apple/Google Playstore ID is already associated with an active subscription on a different Jalebi account. Each Apple/Google Playstore ID can only be tied to one Jalebi account and one subscription at a time.

Before you can purchase a Jalebi subscription on your new account, you need to delete your old account first. Deleting your account will permanently delete your matches, messages and other info associated with it. 

1. Sign in to Jalebi account you’d like to delete 
2. Tap the Profile Tab at the bottom right corner
3. Go to Help Centre
4. Scroll down and select Delete 
5. Choose a reason and tap on the Delete button

Still having trouble? 

Whether you’re experiencing trouble with a purchase in the app we’d like to know about it. Please write to us with a screenshot or details about the issue, so that our team can look into it.