Support Team
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Activity overview
Latest activity by Support Team-
Support Team created an article,
Unmatch and Report
Unmatch If you want to unmatch someone, open your chat with that person > tap the ellipses icon in the top right corner > tap on Unmatch. Unmatching someone will remove them from your Matches lis...
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Support Team created an article,
Jalebi Super features
Jalebi is a freemium application where users can download the app for free from the App Store or the Google Play Store. However, we offer a bunch of premium features, which enhances the Jalebi expe...
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Support Team created an article,
Trouble completing a purchase
“Purchase failed” error message If you’re seeing an error that says “Purchase Failed,” this means your Apple/Google Playstore ID is already associated with an active subscription on a different Jal...
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Support Team created an article,
Can I delete a message?
You cannot delete messages on Jalebi, but you can delete an entire conversation by unmatching someone. When you unmatch someone, you’ll disappear from their match list and they'll disappear from yo...
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Support Team created an article,
Unable to get new matches
Finding a match can sometimes take a lot longer than usual, irrespective of who you are and what your profile looks like. We suggest you to remain patient and here are some tips that might come in...
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Support Team created an article,
I accidentally unmatched someone
When you umatch someone, you’ll disappear from their matches list and they'll disappear from yours. Unfortunately, unmatching is a permanent action and it cannot be reversed.
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Support Team created an article,
How do I cancel my subscription?
Things to remember during cancellation Your subscriptions won't be cancelled if you just delete your Jalebi account, certain steps need to be followed in order to get your subscriptions cancelle...
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Support Team created an article,
Reporting something that happened on the app
Report in the app The safety of our users will always be our top priority and you can report any user irrespective of being matched with them or not. While swiping: open the user's profile > scr...
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Support Team created an article,
How do I report someone?
The safety of our users will always be our top priority and you can report any user irrespective of being matched with them or not. To report someone, go to their profile > scroll down and tap...
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Support Team created an article,
Someone I know is being impersonated
Impersonation is a violation of Jalebi’s terms. This can be reported by the person who is being impersonated or a representative of the person. If you are closely acquainted to this person, p...